Refund policy

Refund Policy

At Simple Decision, we are committed to providing you with products that help simplify your daily choices and improve your lifestyle. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at hello@sdecision.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

 

60-Day Money-Back Guarantee

We are confident that our products work, and we encourage you to try them for a minimum of 14 days so you can experience the full benefits of Simple Decision.

  • Eligibility: You may initiate a return after the initial 14-day trial period, provided it is within the 60-day window covered by our guarantee.

  • Shipping: Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or send an email directly to hello@sdecision.com. To expedite your request, please provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We define "damaged" as a functional defect or a physically broken product.

Note: Damaged external packaging (such as dented boxes) where the product remains in good condition is not considered product damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report damage:

  1. Email hello@sdecision.com.

  2. Include a clear photo of the damage.

  3. We will determine eligibility for a no-cost replacement.

We do not refund, replace, or accept returns for items damaged through normal wear and tear, misuse, or standard use.

Shipping and Delivery

While we strive for timely delivery, Simple Decision cannot be held responsible for shipping delays outside of our control (e.g., courier delays, customs, or logistical factors). If you experience delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If the address is incorrect and we are not notified within 24 hours of the order being placed, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time. By purchasing and continuing to use Simple Decision products, you indicate your acceptance of these terms.