Refund & Return Policy

At Simple Decision, we stand behind this product's ability to help you achieve a tidy, clutter-free home and hassle-free organization. We recommend using your organizer daily for at least 14 days to experience the full, superior results.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as processing will have already begun. If you cancel within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products work. We encourage you to try them first for a minimum of 14 days to experience the full benefits. If you are still unhappy, you may return the items after 14 days, within the 60-day period covered by our guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an e-mail directly at hello@sdecision.com. To expedite your return.

Damaged Items

We consider an item damaged if it has a defect or is physically broken upon arrival. Damaged packaging (like a dented box) with a product in good condition is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. Email us and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Simple Decision products, customers are indicating their acceptance of this Return & Refund Policy.