Shipping Policy
At Simple Decision, we’re proud to offer FREE shipping on all orders to enhance your path to a tidy, organized home with ease and convenience.
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. "Dispatched" means your order has been handed over to the carrier and is on its way. During peak seasons, processing may take up to 7 business days.
Estimated Shipping Times
Shipping times vary by destination and begin after your order has been dispatched:
- United States: 15–20 business days
- United Kingdom: 17–25 business days
- Australia: 15–24 business days
- Canada: 14–20 business days
- Worldwide: 20–30 business days
Please note: Delays may occur due to high-volume seasons, customs checks, or courier disruptions, which are outside of our control.
Order Accuracy and Address Verification
Please ensure all shipping information is complete and accurate at checkout. Incorrect information may cause delays or cancellations. Our support team will contact you within 3 business days if any issues are detected. If you notice a mistake, please contact us through our Contact Us page within 24 hours of placing your order.
Delayed Delivery
While we aim for timely delivery, delays sometimes occur due to unforeseen circumstances like weather or customs. We will follow up with the courier as needed to keep you informed. Simple Decision is not responsible for delays caused by third-party carriers or unforeseen events, and we cannot guarantee exact delivery dates.
Lost or Stolen Packages
Once your package is with the carrier, we no longer have control over its delivery. If your package is lost or stolen, please contact the carrier directly to file a claim. You may also reach out to us through our Contact Us page so we can assist and follow up. While we are not liable for lost or stolen packages, we will do our best to help resolve the issue.
Shipping Policy Updates
Simple Decision reserves the right to modify this shipping policy at any time. By purchasing from our store, you agree to the terms outlined in this policy.